Hello friends, have you had chronic problems with your brand-new or new cars? With my i20 N I had a horn fault, a right window switch problem and cracking due to the thin glass. If you'd like to share the problems you've had, it could be informative for all of us. Happy foruming.
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8 repliesMy Cupra Leon, which I got from the dealer, gave a transmission warning at 6,000 km. The service in my city gave me an appointment 25 days later, we argued a bit, they said we're busy, we can't look at it, etc. So I went to a service in a nearby city (100km away). My car kept throwing the fault and then clearing it, creating a log entry, but when we connected the diagnostic tool the fault record wasn't showing up. I went back and had quite an argument with the service. They connected the diagnostic tool and said the mechatronic unit had cracked, that they needed to order the part, and it wouldn't arrive for about a month. I said give me a replacement car.
Translated from TurkishThat sounds like a genuinely bad experience, from now on people planning to buy a Leon will be more careful. So what did you do now?
Translated from TurkishThey said 'we don't have a car, we can't give you one,' and meanwhile I was pushing Doğuş and all that, but anyway they didn't give me a car. For a month I just commuted from home to work and back without pushing it. A month later we got it done, then I went on a long trip, and in Osmaniye I noticed my A/C wasn't working. I went to a service center in Adana, they said it needed to stay 20 days for fault diagnosis and so on. I said I have to hit the road, give me a car, they said there's no car. I left, went to Ankara to Doğuş, they told me the same thing, said 'we can't give you a car.' I said I'm a stranger here, please look at my car.
Translated from TurkishWhen the guy said 'I can't look at it, we're busy, there's nothing critical with your car,' I argued with him right there and then listed the car for sale and sold it.
Translated from TurkishThey put me off a car I bought out of genuine love and desire — otherwise the car really was great, the driving feel, the confidence it gave, all of it was really good — probably because of the bad service experiences I'll have a hard time buying anything from the VAG group again.
Translated from TurkishI understand you very well, I went through the same issues too - well, different ISSUES but with the same car service. Five years ago they quoted me 35,000 TL for a sunroof module, and I got it fixed at an independent shop for 150 TL. To this day I still try to stay away from them.
Translated from TurkishI think there's a serious problem in the Volkswagen group's service network. We have a 2023 model Ibiza in the family with about 8,000 km on it, and the airbag light kept coming on. I took it to the authorized service center 4-5 times, they reset it and gave it back, and a day later it did it again. They said the car needed to stay there for diagnosis and that we might have to wait for a part. I said set me up with a replacement car so I can leave it, they took my phone number, put us on the list, said they were busy. After 4 months I couldn't take it anymore and emailed Seat Global. Half an hour after the email, they said your replacement car is ready.
Translated from TurkishThey replaced the socket under the driver's seat, that's all they did and it just got fixed. You always have to push hard to get anything done.
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